Shipping and Delivery

Important note:

Due to existing industry-wide supply chain and shipping challenges, deliveries are likely to be delayed. Freight carriers’ anticipated transit times and tracking information may not be reliable at this time.

We appreciate your patience, understanding, and cooperation. While we do everything in our power to deliver products as close to the stated date as possible, some factors are beyond our control, and we advise you to plan ahead accordingly.

For example, if you place an order while on the road and your location is not accessible because of a traffic jam or other unforeseen circumstances, we will not be able to deliver it until you are back at home. We can’t guarantee that there won’t be any delays caused by delayed shipments, deliveries, or will-call availability.

How can you unload your Mongolian ger & yurt

If your shipping location is not deemed “semi-truck accessible” by the freight carrier, you must select an alternative delivery address or collect your item from the terminal.

Unpaved, narrow, or unmaintained roads, or insufficient space for the truck to turnaround are examples of site accessibility problems.

Please contact or email us for the local terminal’s contact information if any of the following apply to your delivery site, or if you have any questions or concerns regarding accessibility.

You may then deal with these concerns immediately with the freight carrier. A forklift or a truck with a lift gate can be used to remove the large shipping container(s) from the truck.

With an automated load dock, goods could be loaded and unloaded in a fraction of the time with less labor. The carrier will charge extra for lift gate service.

If none of these choices are feasible, the freight carrier will most often allow the crates to be deconstructed in the truck so that the enclosed items may be carried off with the rest of the cargo.

For manually unloading, we suggest at least two to three strong persons. For larger yurts, we recommend at least three to four strong people. Due to the length of the shipping crates, you’ll need six-foot forks or extensions if you use a forklift to unload.